For Hikoki Powertools, a leading manufacturer of high-quality power tools, scope01 from Frankfurt has developed an innovative new service portal. This portal offers dealers and end customers a user-friendly platform where they can register repairs and extend warranties.
The new service portal is particularly aimed at dealers and end customers who are looking for a quick and uncomplicated solution for repairs and warranty matters. An individual login gives dealers access to personalized services, making the portal particularly efficient to use.
One highlight of the portal is the simple processing of repair registrations and warranty extensions. Once the relevant forms have been completed, the system automatically generates PDF documents containing all the essential information. In addition, automatic e-mails are sent to customers to keep them up to date on the current status of their request.
Another added value for users of the service portal are the shipping labels generated by the shipping service provider UPS. These labels enable the smooth and secure return of defective products for repair. In addition, the tracking numbers of the shipments are integrated into the service portal so that customers can track their repair requests at any time.
In the new portal, Hikoki digitizes a large number of processes that were previously carried out manually. This increases the quality and speed of customer service and significantly reduces costs.
The technical basis of the new service portal is Pimcore, the powerful open source data management platform. Here, scope01 has developed a customized interface from Pimcore to the ERP system Axapta to ensure a smooth import and export of the necessary data. Both warranty data and repair requests are made available to the ERP system in the form of CSV files.
For the seamless integration of shipping labels and tracking numbers, scope01 has developed a connection to the UPS API in Pimcore. This gives customers the best possible overview of their orders, as all information is centralized in the service portal.
Another advantage of the new service portal is the daily import of all Hikoki model data and dealer data into Pimcore. This means that up-to-date information is always available and all services can be offered promptly and reliably.
With the new service portal from Hikoki Powertools, scope01 has created an optimal solution to significantly improve customer service. Dealers and end customers alike now benefit from the simple processing of repairs and warranty extensions. This is because they can be completed conveniently and quickly online.
Interested parties can access the Hikoki Powertools service portal at https://service.hikoki-powertools.de/de and discover the new functions for themselves.
