FAQs Interfaces Pimcore Shopware PIM DAM CMS

FAQs about our PIM interface

Here you will find the most frequently asked questions about our scope01 Pimcore PIM interface for Shopware. We would also be happy to send you access to our documentation, just write to us.

Our FAQs provide an overview of general questions and problems with installing and setting up the interfaces. We add new questions to this page at regular intervals. If you have a question that is not answered here, please send us a short message. We will then answer your question as quickly as possible.

FAQ: Interface Pimcore / Shopware 6

What should I do if authentication to Shopware does not work?

If the authentication to Shopware does not work, please make sure that the Shopware API is accessible for Pimcore and is not protected e.g. by a .htaccess.

If this is not the case, please activate the debug mode in the interface configuration and then clear the cache (e.g. with rm -rf var/cache/dev && rm -rf var/cache/pimcore). Then test the connection to Shopware again and check the log files in var/log/scop_pim for error messages; these may contain information about why the connection failed.

What should I do if an item has been deleted on the Shopware side?

If an item is deleted on the Shopware side, it must then be exported again initially, as the Inventory field is a mandatory field for the creation of the product. In order to repeat the initial export, it is sufficient to set the Load export field in the custom view master admin mode to a date in the future.

Why do some select fields have no data to select? (e.g.: Tax rate, Layout assignment, Delivery time...)

These fields all have remote providers and obtain their data from the store. For this to work, the Pimcore maintenance cron job (or our alternative) must work. See Cron jobs

Columns or tables are missing in the database after installation.

It happens from time to time that Pimcore migrations are not executed correctly during installation.

It is best to search the migrations for the desired field/table and execute them again manually with the command:

bin/console doctrine:migrations:execute Scop\PimBundle\Migrations\<Migration> --down
bin/console doctrine:migrations:execute Scop\PimBundle\Migrations\<Migration> --up

Why are there no fields under the Shops tab?

The fields are generated dynamically for each store object and should normally be created automatically when the store object is created.

If this is not the case, try executing the following command:

bin/console pimcore:deployment:classes-rebuild -c

If the fields still do not exist, you can also execute the following command:

bin/console scop:shoptabs

The CustomFields from Shopware are not visible in Pimcore.

CustomFields must be imported using the command bin/console scop:import-sw-cf.

If only certain CustomFields are needed, you can also use the following command:

bin/console scop:import-sw-cf --cfs-name=<CustomFieldSet>

See Import of CustomFields

In Shopware, currency-dependent prices can also be specified for the prices of products. Is this also possible with the Pimcore interface?

The administration of currency-dependent prices for products is not supported by the Pimcore interface. If there are several currencies in Shopware, the price specified in Pimcore is always entered in the default currency. Shopware then automatically calculates the values for all other currencies.

Is your question not listed? Are you missing FAQs? Do you need access to the documentation of our interface?

Please do not hesitate to send us a message using our form. We endeavor to regularly supplement and expand our questions and answers.

Please note that we require access data to your test system for detailed questions.